OUR SUPPORT SERVICES ARE SECOND TO NONE

DMI's Support Services provide dealer support to your entire network. Our call center maintains nearly 230 client-specific inbound call queues to provide individualized service for each client program and their dealership customers.

We never outsource support to another company. All of our support center staff is specifically trained to work on your project. Together, they manage over 140,000 data connections to more than 23,000 dealers in the US and Canada every day.

DMI support members are:

  • Client-specific
  • Multi-lingual: English, French, and Spanish
  • Extensively trained and mentored
  • Located in Austin, TX and Columbus, OH

Access support through phone, email, and our InfoIQ® Administrator tool. Log on any time, day or night, to see the status of dealer enrollments and resolution of issues.

We offer support packages to fit your needs and budget:

  • Tailored Service Level Agreements
  • Tier One and Tier Two support services
  • Dealer-specific customized business rules
  • Call center services for related businesses